Questions

Disposable Electronic Cigarettes
  • Do the electronic cigarettes and eliquids contain any type of alcohol, animal derived ingredients or vanilla / vanilla extract?
  • How much is 1 puff of a Litejoy e cigarette in comparison to a regular cigarette?
  • I haven't received an instruction manual with my electronic cigarette, where can I find instructions?
  • I'm pregnant, why do you say not to use your products while pregnant or breastfeeding, they only have nicotine in them?
  • What is in eliquid?
  • What is Nicotine?
  • What is PG?
  • What is VG?
  • When will you be adding new flavours/products?
E Shisha
  • Are there any age limit/ restrictions to who uses or purchases E Shishas in the UK as it does not contain nicotine?
  • Can I refill my E Shisha?
  • Do the electronic cigarettes and eliquids contain any type of alcohol, animal derived ingredients or vanilla / vanilla extract?
  • Does Eliquid contain calories?
  • How many puffs will I get from my Litejoy E Shisha?
  • How much is 1 puff of a Litejoy e cigarette in comparison to a regular cigarette?
  • I fancy a change from my regular flavour, which do you recommend?
  • I haven't received an instruction manual with my electronic cigarette, where can I find instructions?
  • What is in eliquid?
  • What is PG?
  • What is VG?
  • When will you be adding new flavours/products?
  • Will I become addicted to the 0% eliquids?
  • Will I get a throat hit from my EShisha?
Rechargeable Electronic Cigarettes
  • Can I use any of the flavoured cartomisers with my electronic cigarette kit or is it only compatible with the flavour provided?
  • Do the electronic cigarettes and eliquids contain any type of alcohol, animal derived ingredients or vanilla / vanilla extract?
  • How do I look after my e cigarette battery?
  • How many uses does the battery last for on a rechargeable electronic cigarette?
  • How much is 1 puff of a Litejoy e cigarette in comparison to a regular cigarette?
  • How will I know when the battery is fully charged?
  • I haven't received an instruction manual with my electronic cigarette, where can I find instructions?
  • I'm pregnant, why do you say not to use your products while pregnant or breastfeeding, they only have nicotine in them?
  • My rechargeable electronic cigarette battery has been charged but the electronic cigarette still isn't working.
  • What is in eliquid?
  • What is Nicotine?
  • What is PG?
  • What is VG?
  • What mAh are the rechargeable batteries?
  • When will you be adding new flavours/products?
  • Why are batteries only warranted for 60 days?
Cartomisers
  • Can I use any of the flavoured cartomisers with my electronic cigarette kit or is it only compatible with the flavour provided?
  • Do the electronic cigarettes and eliquids contain any type of alcohol, animal derived ingredients or vanilla / vanilla extract?
  • Does Eliquid contain calories?
  • How many empty cartomisers can I fill with a 10ml bottle of eliquid?
  • How much is 1 puff of a Litejoy e cigarette in comparison to a regular cigarette?
  • I fancy a change from my regular flavour, which do you recommend?
  • I'm pregnant, why do you say not to use your products while pregnant or breastfeeding, they only have nicotine in them?
  • What is in eliquid?
  • What is Nicotine?
  • What is PG?
  • What is VG?
  • When will you be adding new flavours/products?
Ego Electronic Cigarettes
  • How do I look after my e cigarette battery?
  • How will I know when the battery is fully charged?
  • How will I know when the coil needs replacing?
  • I have fully charged my Ego-t battery and the power button is working when I press it but I'm still not getting any vapour.
  • I haven't received an instruction manual with my electronic cigarette, where can I find instructions?
  • I'm pregnant, why do you say not to use your products while pregnant or breastfeeding, they only have nicotine in them?
  • My ego battery doesn't work!
  • When will you be adding new flavours/products?
  • Why are batteries only warranted for 60 days?
Eliquids
  • Do I need to dilute Litejoy eliquids?
  • Do the electronic cigarettes and eliquids contain any type of alcohol, animal derived ingredients or vanilla / vanilla extract?
  • Does Eliquid contain calories?
  • How many empty cartomisers can I fill with a 10ml bottle of eliquid?
  • I fancy a change from my regular flavour, which do you recommend?
  • I'm pregnant, why do you say not to use your products while pregnant or breastfeeding, they only have nicotine in them?
  • What flavour eliquids can I buy?
  • What is in eliquid?
  • What is Nicotine?
  • What is PG?
  • What is VG?
  • When will you be adding new flavours/products?
  • Will I become addicted to the 0% eliquids?
Electronic Cigarette Accessories
  • How do I look after my e cigarette battery?
  • What mAh are the rechargeable batteries?
  • When will you be adding new flavours/products?
  • Why are batteries only warranted for 60 days?
Delivery
  • Do you ship to countries other than those listed on your website?
  • How do I get a tracking number for my order?
  • I live outside of the UK, will I still get free delivery if I spend more than £39.99?
  • I ordered my items over the weekend during the bank holiday, why are they not being dispatched immediately?
  • I want to order a product as a surprise present, what kind of packaging do you use?
General Usage
  • Are electronic cigarettes safe?
  • Can I legally smoke electronic cigarettes anywhere?
  • How long does it take for the battery to charge?
  • What is an electronic cigarette?
  • Where can I find out what the vaping terms mean?
  • Why are batteries only warranted for 60 days?
Troubleshooting
  • How do I look after my e cigarette battery?
  • I have fully charged my Ego-t battery and the power button is working when I press it but I'm still not getting any vapour.
  • My rechargeable electronic cigarette battery has been charged but the electronic cigarette still isn't working.
  • Why are batteries only warranted for 60 days?
Wholesale
  • Do I need a license to sell Electronic Cigarettes?
  • Where can I find your wholesale prices?
Reward Points
  • How do I earn reward points?
  • How do I spend reward points?
Orders
  • Do I get a discount for buying in bulk?
  • How do I cancel an order?
  • I'm having problems placing an order on the website, who should I contact?
  • What do I do if I receive the wrong item in my order?

Answers

Are electronic cigarettes safe?

Although electronic cigarettes are safer than smoking regular cigarettes because they don't contain tobacco, tar or cancerous toxins, they do still contain nictone which is toxic and addictive.

The safety of electronic cigarettes is still being tested but so far reports have suggested that they don't harm the heart, heart disease being one of the major health problems associated with smoking regular cigarettes.

There are also no known passive smoking risks with electronic cigarettes.

 Are there any age limit/ restrictions to who uses or purchases E Shishas in the UK as it does not contain nicotine?

Although there are currently no UK laws restricting who is able to use nicotine free e shishas, we have been advised by Trading Standards that as they are smoking devices they do not recommend they are supplied to under 18's.

Can I legally smoke electronic cigarettes anywhere?

Electronic cigarettes are not a part of the smoking ban so you can legally smoke them anywhere, it is usually a good idea to check with the owner of the properly before you start vaping though to make sure that they are happy for you to do so.

Can I refill my E Shisha?

Unfortunately, as the E Shishas are disposable you are unable to refill them.

If you are looking for a reusable E Shisha, you are able to refill our Ego Crystal electronic cigarette with nicotine free eliquids and as they are larger than regular electronic cigarettes they provide a closer feeling to using a regular Shisha. You can find the Ego Crystal at http://www.litejoy.co.uk/ego-t-electronic-cigarette-range/ego-crystal-electronic-cigarette-black.html.

Can I use any of the flavoured cartomisers with my electronic cigarette kit or is it only compatible with the flavour provided?

Our electronic cigarette kits are compatible with any of the flavoured cartomisers in the Litejoy range, so for example if you purchase a Cool Mentol starter kit you could use it with our Sweet Cherry cartomisers, you're not restricted to which cartomisers you can use.

Do I get a discount for buying in bulk?

Yes if your spending over £100

Do I need a license to sell Electronic Cigarettes?

As electronic cigarettes do not contain tobacco, you do not need an additional license to sell them.

Do I need to dilute Litejoy eliquids?

Litejoy eliquids are ready mixed and ready to use, there is no need to dilute them.

Do the electronic cigarettes and eliquids contain any type of alcohol, animal derived ingredients or vanilla / vanilla extract?

There aren't any alcohol or animal ingredients in the eliquids, the only ingredients are Water, Propylene Glycol, Glycerol, Litejoy flavouring and Nicotine (in all electronic cigarettes and eliquids apart from the E Shishas and 0% cartomisers).

Our creamy vanilla eliquid would contain vanilla so you should avoid that one if trying to avoid products that contain vanilla.

Do you ship to countries other than those listed on your website?

If you are interested in shipping our products to a country that isn't listed on our delivery page, please contact us at info@litejoy.co.uk and we will be able to advise whether this is possible or if not, where you are able to purchase our products for delivery to your country.

Does Eliquid contain calories?

Litejoy Eliquid contains approximately 4 calories per ml. EShishas and Cartomisers contain around 2ml of Eliquid.

How do I cancel an order?

If you wish to cancel an order with us, please contact us before 4.30pm the day the order is placed (or the following day if it was placed after 5pm) and we will be able to stop it from being dispatched and refund the payment.

If the order has already been dispatched, in line with the Consumer Protection (Distance Selling) Regulations 2000 law, you can return the items in their originl condition (unopened and unused) within 7 days for a full refund. This 7 day period begins the day your item is received, you must email us at info@litejoy.co.uk with your return request within this 7 day period. Any requests made after this time will be denied.

How do I earn reward points?

Every time you purchase a product from the Litejoy website, you will earn 4 reward points for every £1 spent. You can also earn reward points for signing up for a Litejoy account, subscribing to our newsletter and for writing a product review which is published. 

How do I get a tracking number for my order?

Please email us at info@litejoy.co.uk and we will provide a tracking number and link to the tracking system.

How do I look after my e cigarette battery?

You can find more information about caring for your electronic cigarette battery at http://www.litejoy.co.uk/electronic-cigarette-battery-care-and-maintenance.

How do I spend reward points?

When you have collected 1000 reward points, a slider will appear on the basket which will allow you to redeem a £10 discount against your order, this discount cannot be applied to postage costs. The slider won't appear on the basket until you have collected 1000 points.

How long does it take for the battery to charge?

It will take approximately 4 hours for your electronic cigarette battery to be fully charged. Litejoy sell battery chargers that charge more than one battery at the same time so you have a spare battery charged and ready to go whenever you need it!

How many empty cartomisers can I fill with a 10ml bottle of eliquid?

Each cartomiser holds around 2ml of eliquid, so a 10ml bottle should fill a packet of our empty cartomisers.

How many puffs will I get from my Litejoy E Shisha?

Our single E Shishas are equivalent to 50 cigarettes or 500 puffs.

The E Shishas in our 5 packs are equivalent to 30 cigarettes or 300 puffs.

How many uses does the battery last for on a rechargeable electronic cigarette?

You can recharge your Litejoy electronic cigarette battery over 300 times.

How much is 1 puff of a Litejoy e cigarette in comparison to a regular cigarette?

We class 1 cigarette as being the approximate equivalent of 10 puffs of a Litejoy electronic cigarette.

How will I know when the battery is fully charged?

When the electronic cigarette battery is fully charged the LED light on the charger will go green.

How will I know when the coil needs replacing?

We would expect each coil to last around a month although you should be able to taste when it needs replacing as the flavour of the eliquid will change.

Also, you may want to use a different coil if you're using a different flavoured eliquids, many of our customers purchase spare clearomisers if they are going to be using more than one flavour so they can just change that without wasting any of the eliquid or affecting the coils.

I fancy a change from my regular flavour, which do you recommend?

If you would like advice on the flavours available or want to know what the current most popular flavour is, you can either contact us on 0800 8498499 or email us at info@litejoy.co.uk and we will be able to help you select the best flavour for you.

I have fully charged my Ego-t battery and the power button is working when I press it but I'm still not getting any vapour.

If the battery has been fully charged and the power button lights up when pressed, the problem possibly lies elsewhere.

Please try unscrewing all the components of the ego electronic cigarette (including removing the mouthpiece and removing the coil) and screwing them back together to ensure that all parts are attached correctly.

If you are still experiencing problems with your ego electronic cigarette, please contact us on 0116 2344820.

 

I haven't received an instruction manual with my electronic cigarette, where can I find instructions?

For our smaller kits, the instructions for use should be printed on the back of the pack, for larger kits such as the Ego-t or the LJPRO an instruction leaflet should be included.

You can also find full details about how to use the electronic cigarette kits on the following pages:

Disposable electronic cigarettes and E Shishas http://www.litejoy.co.uk/disposable-electronic-cigarettes

Rechargeable electronic cigarettes http://www.litejoy.co.uk/rechargeable-electronic-cigarette-starter-kits

LJPRO http://www.litejoy.co.uk/electronic-cigarette-portable-charger-case

Ego-t http://www.litejoy.co.uk/ego-crystal-electronic-cigarette 

I live outside of the UK, will I still get free delivery if I spend more than £39.99?

Unfortunately we are unable to offer free delivery to customers outside of the UK due to the increased postage costs we incur.

The postage costs displayed on our website for non UK delivery are the actual delivery costs, we do not add additional charges to these amounts.

I ordered my items over the weekend during the bank holiday, why are they not being dispatched immediately?

Litejoy is open, and receives a postal collection Monday to Friday.

 Any orders received after 4.30pm on Friday or on Saturday and Sunday will be dispatched on Monday. If however Monday is a bank holiday, the order will be dispatched on the next available working day.

Please refer to our delivery page for additional details.

I want to order a product as a surprise present, what kind of packaging do you use?

All of our orders are sent in either a bubble wrap envelope or an unbranded box, the only information relating to Litejoy is a small return address on the side of the address label.

I'm having problems placing an order on the website, who should I contact?

If you are experiencing problems while trying to place your order through the website, please contact us on 0800 8498499 where we will be able to process your order and resolve the issues with the website. In order to resolve the issues with the website, we may need to ask you some questions regarding the process you followed, what kind of errors you encountered and some questions about the kind of computer you are using to access the website (some types of computers display websites differenlty to others).

I'm pregnant, why do you say not to use your products while pregnant or breastfeeding, they only have nicotine in them?

Although electronic cigarettes do not contain all of the chemicals in a regular cigarette and are a safer alternative to smoking, they do still contain nicotine which is a stimulant. When using an electronic cigarette, nicotine is absorbed into the bloodstream so will affect the baby. We recommend that as with any smoking related products, you do not use them while pregnant or breastfeeding.

Nicotine, whether in cigarettes or electronic cigarettes, narrows your blood vessels which means that less oxygen and fewer nutrients reach your baby via the placenta. This could affect how well your baby grows. Nicotine has also been correlated to increased frequency of ADHD.  

We do sell nicotine free eshishas and eliquids however we do still advise against using them while pregnant as e cigarettes are still unregulated so we cannot advise on the effects (if any) that the other ingredients may have on your baby.  

If you’re using e cigarettes to quit smoking or as an alternative to smoking, you may be best to discuss it with your midwife who will be able to advise of the different options available.

My ego battery doesn't work!

The ego electronic cigarette battery features a power saving off mode.

Please check that your ego battery is in the on mode before trying to use it. Make sure that your battery is fully charged, then press the power button 5 times in 2 seconds, if your battery was locked the power button should flash 5 times to confirm that it has unlocked.

Please visit http://www.litejoy.co.uk/ego-crystal-electronic-cigarette for full details about the power saving features of your ego electronic cigarette battery.

If you are still experiencing problems with your battery, please call us on 0116 2344820 or email us at info@litejoy.co.uk.

My rechargeable electronic cigarette battery has been charged but the electronic cigarette still isn't working.

Please check that the electronic cigarette has been fully charged (for around 4 hours) and that all parts are screwed together correctly.

If after completing these checks, your electronic cigarette still isn't working, please contact our customer service department on 0800 8498499 and will we advise you how to get this issue resolved.

What do I do if I receive the wrong item in my order?

Very rarely the wrong item may be sent to you, if this has happened with your order please accept our apologies. You can either email us at info@litejoy.co.uk or telephone us on 0800 8498499 and we will advise how to get this error rectified. 

What flavour eliquids can I buy?

There are a huge variety of eliquids available with new flavour options being invented daily. Litejoy will be expanding it's range with the best e juice flavours so be sure to check regularly for the latest product launches.

What is an electronic cigarette?

Electronic cigarettes are devices created to simulate the process of smoking an analogue cigarette. Electronic cigarettes have a similar look and feel to regular cigarettes but they don't contain the tobacco, tar and carconagens found in them. Electronic cigarettes are a healthier, safer and cheaper alternative to smoking conventional cigarettes, they are 100% legal to smoke anywhere & have no proven passive smoking risks.

What is in eliquid?

Electronic cigarettes contain eliquid which usually consists of 4 main ingredients; Nicotine, Propylene Glycol (PG), Vegetable Glycerine (VG) and food standard flavouring.

What is Nicotine?

Nicotine is a chemical found in the nightshade family of plants including the tobacco plant. Nicotine is a stimulant and is highly addictive, it is mostly due to the stimulant effect of nicotine that many people struggle to quit smoking.

Litejoy products contain nicotine at varying amounts allowing you to reduce your nicotine intake or cut it out completely with our 0% products.

 

What is PG?

PG stands for Propylene glycol. Propylene glycol is a chemical which is used in many every day products such as medicines, mouthwashes and as a food additive E number E1520.

PG is an almost clear, odourless liquid with a faintly sweet taste.

PG has been extensively studied and is classified as generally regarded as safe. ECITA concludes that there are no endpoints of concern for oral, dermal or inhalation exposure to Propylene Glycol. A review of the available data has also shown Propylene Glycol to be negative for carcinogenicity.

PG produces a great throat hit than VG. Some users have shown sensitivity to PG, if you are one of these users, you can switch to a liquid with a higher VG level.

 

What is VG?

VG stands for Vegetable Glycerine or Vegetable Glycerol.

VG is a carbohydrate that is usually derived from plant oils. VG has a syrup like consistency and is resistant to freezing. Although VG is sweet, it has very little effect on blood sugar levels making it safe for use by people following a low sugar diet. VG is used in many every day products including toothpaste, as a sugar substitute and as a treatment for gum disease.

VG is considered safe and evidence indicates that VG is of low toxicity when ingested, inhaled or in contact with the skin.

VG produces more vapour than PG and produces less of a throat hit.

What mAh are the rechargeable batteries?

Our regular rechargeable electronic cigarettes are 180mAh.

When will you be adding new flavours/products?

We are constantly working to improve the range of products we offer by including new and exciting vaping essentials. We announce any new products through our newsletter, you can subscribe to our newsletter through the signup box on our websites homepage.

Where can I find out what the vaping terms mean?

You can find many of the most frequently used vaping terms in our glossary

Where can I find your wholesale prices?

Please either contact us through the form on our contact page or by emailing info@litejoy.co.uk including your telephone number and one of our representatives will call you, they will be able to provide additional information about the Litejoy product range and discuss the wholesale prices based on your requirements.

Why are batteries only warranted for 60 days?

As with all rechargeable batteries, electronic cigarette batteries have a limited life and number of times they can be recharged before they begin to lose power.

We expect the natural lifespan of the battery to be around 3 months.

Litejoy offers a 60 day warrany on electronic cigarette batteries, double the warranty offered by many of our competitors.

Will I become addicted to the 0% eliquids?

Nicotine is the addictive substance in electronic and regular cigarettes, the 0% indicates that the eliquid does not contain Nicotine so you will not become addicted to these liquids, you can enjoy them when you choose without having any of the withdrawal symptoms.

Will I get a throat hit from my EShisha?

It is the nicotine vapour that causes a throat hit, as EShisha do not contain nicotine you won't experience the same throat hit as you would with an electronic cigarette.